FREQUENTLY ASKED QUESTIONS

Our Delivery are based on location please find the details below

Eindhoven / Veldhoven / Meerhoven / Best on Every Mon and Wed between 7:00pm to 10:00pm

For Other Location in Netherlands / Belgium and Luxembourg

We send the parcel through Post NL and our delivery time frame is 2 working days

Note: The Cut off time is 2:00pm on every working days for Delivery or Dispatch

Weight Limit is as per the location, Please find the details below

Eindhoven / Veldhoven / Meerhoven – No Weight Limit

Other Location in Netherlands / Belgium / Luxembourg

  • All Order value of 40.00€ to 69:99€: Free Home Delivery the weight allowed is 25KG  Maximum – Each order one 10KG Bag and One 5KG Bag with other product is allowed
  • All Order value of 70.00€ to 99.99€: Free Home Delivery the weight allowed is 50KG  Maximum – Each order Two 10KG Bag and Two 5KG Bag with other product is allowed
  • All Order value of 100.00€ to 139.99€: Free Home Delivery the weight allowed is 75KG  Maximum – Each order Three 10KG Bag and Three 5KG Bag with other product is allowed

You can also select Two 5KG bag instead of 10KG bag  on each order value

We accept Ideal Payment & PayPal payment mode

Yes, you can cancel the order within 24 hours of order is placed.

The amount will be refunded to your provisionhop.com account to use as store credit in your forthcoming purchases.

You can register by clicking on the “Sign Up” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on provisionhop.nl is absolutely free.

Yes you can place the order without creating the account as Guest, But we recommend to create the account for Rewards  Points and Other offer

Yes, It is safe placing the order through Ideal as it is secured payment gateway also our site is secured with all required as the per Online Business guidelines

Yes, you can exchange or return but there will be handling charge of 3 Euro for Eindhoven / Veldhoven & Meerhoven

Other Location we charge the Shipping charge for Return 7.99 Euro and for Exchange 15 Euro  

Once you are done selecting your products and click on checkout you will be prompted to update the billing details and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

We Delivery in all Cities in Netherlands / Belgium / Luxembourg

This is based cities wise please find the details below

Eindhoven / Veldhoven / Meerhoven

30 Euro and Above order Free Home Delivery for less than 30 Euro there will be 3.99 Euro Delivery Charges

Other Cities in Netherlands

40 Euro and Above order Free Home Delivery for less than 40 Euro there will be 6.99 Euro Delivery Charges

Shipping Rate for Belgium & Luxemburg

There will be Shipping charge as below

For order weight of 30 KG  the Shipping charge of 7.99 Euro

For order weight of 31 KG to 60 KG the Shipping charge of 14:00 Euro

 

No we are a purely internet based company and do not have any brick and mortar stores.

Please contact our customer support through WhatsApp or Call us and we will try to help as best is possible

Our customer service team is available throughout the week during weekdays from 8:00 am to 10:00 pm. They can be reached at +31 6 40773609 through Call or WhatsApp or via email at info@provisionhop.com